Return Policy Points for The Express Store

1. Eligibility for Returns

   • Products must be unused, in their original packaging, and include all tags and receipts.

2. Non-Returnable Items

   • Certain products like perishables, personal care items, custom orders, or sale items may not be eligible for return.
   • Damaged or opened packaging may void eligibility.

3. Refund or Exchange Options

   • Customers can choose between a refund or an exchange for eligible items.
   • Refunds will be processed via the original payment method within 5-7 business days.

4. Return Process

   • Visit our store at:
     532/1A, 3 Sirikotha Ln, Colombo 00333.
   • Provide the original receipt and details of the purchase.
   • For courier returns, contact us via:
     Phone: +94 75 733 3323.

5. Damaged or Faulty Products

   • If an item is defective or damaged, notify us within 48 hours of delivery.
   • Send photos of the product via WhatsApp or email for faster processing.

6. Shipping Costs

   • Customers are responsible for return shipping costs, except in cases of damaged or faulty items.
   • Original shipping charges are non-refundable.

7. Contact Us for Queries

   • Phone: +94 75 733 3323
   • Address: 532/1A, 3 Sirikotha Ln, Colombo 00333

These points reflect common Sri Lankan business practices while offering clarity and fairness to customers. Adjust the timeline or terms if needed!